FAQs

Each piece is designed by Anna Bek and handcrafted in small batches with heritage techniques, quality natural materials, and a deep respect for artistry. These aren’t mass-produced items; they’re soulful goods made to be lived with and last.

Our debut collection is made in collaboration with Gito Leather, a family-run atelier in Bali. We’re building long-term relationships with artisan partners in regions we’ve loved and lived in.

We use chrome-free goat leather and ethically sourced cow leather from Java, Indonesia. Hardware is solid brass, and linings are natural, unbleached cotton. Each material is chosen for tactile richness, durability, and low environmental impact. We aim for minimal waste and intentional design choices that honor the hand of the maker.

Leather evolves over time—it softens, darkens, and tells a story. Keep it away from prolonged direct sunlight or heavy rain, and use a natural leather balm as needed. A care card is included with your order for long-term maintenance.

Not quite. Because we work with natural leather and hand-finished processes, subtle variations in color, texture, or grain are part of what makes each Kaia piece one of a kind.

If your item is in stock, it ships within 2–5 business days from Bali. Pre-orders take 4–6 weeks to craft and dispatch. You’ll receive tracking details the moment your item leaves our studio.

Yes, we ship worldwide. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. We’re happy to assist with any shipping questions prior to purchase.

What makes Kaia products different?

Where are your products made?

What materials do you use?

How do I care for my leather bag?

Is every bag the same?

How long will my order take?

Do you ship internationally?

Do you offer returns or exchanges?

What if something goes wrong with my bag?

Do you take wholesale or stockist requests?

Do you offer custom bags or monogramming?

If your bag isn’t quite right, contact us within 14 days of receiving it. Returns are accepted on unused items in original condition. Return shipping is the customer’s responsibility unless the item is damaged or defective. 

We stand by our craftsmanship. If your item has a structural issue (like stitching or hardware) within 30 days of delivery, we’ll repair it free of charge once returned to our studio. After that, repairs may be possible for a small fee. Shipping to Bali is your responsibility—we’ll cover return shipping to you.

Yes. We’re open to thoughtful stockist partnerships and select collaborations. Please contact us to start a conversation.

At this time, we do not offer custom orders or embossing. However, we’re always open to evolving ideas—sign up to our newsletter for future special editions.

ANY OTHER QUESTIONS? DM us @studio.annabek